Shipping policy

Shipping Policy

We’re committed to delivering your company-branded gear and business essentials as quickly and reliably as possible. Please review the details of our shipping policy below:

Processing Time
All orders are processed within 3–5 business days. Custom or branded items may take slightly longer to produce. You’ll receive an email confirmation with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and the size of your order. Estimated delivery times are provided at checkout and may vary depending on the shipping method selected.

Domestic & International Shipping
We currently do not offer International Shipping, only Domestic Shipping within the United States.

Delays & Issues
While we do our best to meet expected delivery times, occasional delays may occur due to high order volume, carrier issues, or unforeseen circumstances. If your order is delayed or you experience a shipping issue, please reach out to our support team at [your contact email].

Shipping Delays Around Events

Please note: Shipping will be delayed after major company events or conferences, due to increased order volume and limited fulfillment availability.

Additionally, no orders will be shipped during the week leading up to an event as our team will be preparing and supporting on-site logistics.

We recommend placing your orders well in advance if you need items before or during an event. Orders placed during these blackout periods will be processed in the order they were received once regular operations resume.

We appreciate your patience and understanding!

Missing or Lost Packages

If your order shows as "Delivered" but you haven't received it, please note that responsibility for the package lies with our shipping carrier, USPS, once it leaves our facility.

We recommend the following steps:

  1. Contact USPS directly with your tracking number to inquire about your package's status.

  2. Check with household members, neighbors, or your local post office in case it was misdelivered.

If you've contacted USPS and your package still cannot be located, please reach out to us at storeadmin@naaleads.com with your order number and order details. We’ll be happy to assist further and help resolve the issue as best we can.

Thank you for understanding that carrier errors are outside of our direct control, but we're here to support you through the process.

Incorrect Shipping Address

Please double-check your shipping and billing information before placing your order to avoid delays or delivery issues.

If an order is shipped to the wrong address due to a customer error, we understand that mistakes happen. That’s why:

  • We will offer a one-time replacement and reshipment at no additional cost for the first occurrence.

  • For any future address-related issues, we will send an invoice to cover shipping costs only. 

Ensuring your information is correct at checkout helps us get your order to you smoothly and on time. If you notice an error after placing your order, please contact us immediately at [your contact email] so we can assist before the item ships.

If you have any questions about your order or shipping options, feel free to contact us at storeadmin@naaleads.com